This page is dedicated to customer complaints. Testimonials can be seen on
every page. If you have read our terms and conditions and feel that you have a
legitimate complaint about any of the services we have provided to you, then please contact us immediately, stating
concisely the reason's why you were unhappy with our pest control service, so we have an opportunity in the first instance to remedy the situation.
In the event of any misunderstanding then these terms and
conditions shall prevail.
To date we pride ourselves that we have never
received a customer complaint.
The nearest we could find was a comment posted on
Facebook from a Mr Andrew Wilson in Estonia posted on 26th October 2017:
"If you happen to have property in the Valencia region of Spain you will probably need pest control services from time to time. Here's a firm recommendation: Do not choose to use the business of Christopher Hughes: http://pestsrusspain.com They chose to steal money from us, a small amount for sure, but the choice of the business owner."
In fact Mr Wilson is not and never has been one of our
customers and we have never provided Mr Wilson with any Pest Control
Services. Mr Wilson was not the owner, renter or key holder of the property in question but was
(according to his Agent) "thinking" of purchasing the property.
However Mr Wilson has been in contact with us, but for
a number of reasons did
not meet with our stringent Call Out requirements. If
anybody is actually interested, then we will supply them with a full
transcript of events leading up to Pests r Us declining to supply our
But briefly here are the reasons we declined to supply
services to Mr Wilson as stated in our email to him on 17th October. We
have not heard from him since that date.
Due to the erratic nature of the communications, we are not entirely
satisfied that the information provided about the property is accurate,
and the house has been made ready for an inspection.
The quotation was based on a normal house of around 29 beams. We consider
106 beams to be outside the scope of the service we can provide.
We will refund the 90 euros fee, minus 20 euros admin costs today.