Bugs Pests R Us. Pest Control in Spain will control your pest control problems in Spain

Call us now to control your pest problem 620 874 657
Mrs Boon, Torrevieja
Mr Beecham, Javea
Mr Langham, Calpe
Emergency Call Out
Home and Garden
Wood Problems

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Terms and Conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply (to the public, third parties or other pest companies) pest treatments (the Service) and products (the Products) listed on our website. All of our Services and Products are chargeable. It is understood that you have read these terms and conditions and the information on the website carefully before placing an order for any of our Services or Products. You should understand that by ordering any of our Services or Products, you agree to be bound by these terms and conditions. We reserve the right to refuse to administer the pest treatment should in our opinion, any necessary information with respect to the reported pest be found to be withheld.
Apart from the initial contact, we do not support any business or support negotiations or correspondence via a mobile phone, text or WhatsApp. If the communication is important, put it in writing and send via email. We recommend all orders, or correspondence should be sent via the internet in writing to us by email to benefit from our confirmation, website terms and customer services information and availability to our general website information. No contractor, sub contractor, pest controller or any other person is authorised to accept orders or enter into any negotiations or commitments with respect to supplying any of our services. If advice is required concerning pest control, then we sell "Pest Guides" - see products page. This website and the services and products on this site are provided "as is" and without warranties of any kind (unless given specifically), whether express or implied, and being paid for any of the services we provide does not mean we inherit or become responsible for future infestations, pets, future occupants, relatvies, or the quality/condition of the property. D.I.Y. or repair work to the property or any normal tasks that any homeowner could/should reasonably perform is the sole responsibility of the client.
Your Status:
By placing an order with us (whether through our site, over the telephone, SMS  or by other means), you warrant that you are legally capable of entering into binding contracts, you have read our Terms and Conditions, you are at least 18 years old and you reside in, own, or manage the premises, and that you (or your delegated appointed representative) will be paying for and negotiating the service and will be the client. Should the appointed representative be relieved of his duties, then subsequent negotiations will be treated as a new enquiry.
The Contract:
After you (or your appointed representative) placing an order (giving us all relevant information with respect to the reported pest e.g. Location in dwelling, its numbers, when first noticed etc), you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Service or Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail, fax or letter that confirms that we have accepted the order (the Confirmation). The contract between us (the Contract) will only be formed when we send you the Confirmation. We reserve the right to refuse to supply our Products or Services. 

The Contract will relate only to those pest services that we have confirmed in the Confirmation. We will not be obliged to supply any other Services which may have been part of your request until it has been confirmed in a separate Confirmation. If you do not agree with anything in the "Confirmation" then you should contact us immediately. If you have chosen to only communicate via WhatsApp, SMS or TEXT then you will not receive the benefits of our standard "Confirmation", and bookings are undertaken entirely at the clients risk.

For the purpose of these conditions, the relevant Pests shall be whichever pests in the locations that are referred to in the Confirmation. The General Terms together with the terms set out in the relevant schedule hereto shall apply to the Contract, and it is assumed that you have read and understood the Terms and Conditions of the contract before placing an order. The contract between us (the Contract) ends on completion of the work described in the confirmation, no further correspondence will be entered into. Any subsequent requests for more products or services will be deemed a new contract.
Your Obligation:
You hereby permit us to apply approved pesticides and or deploy equipment as we deem necessary, to deliver an effective treatment. Failure to do so (concerns with pets etc) may compromise the effectiveness of the treatment and this is entirely at the clients risk.. 

You agree to ensure:
1) Free access to all parts of the premises for the purpose of inspection treatment or surveillance.
2) Access to an electricity and water supply if required.
3) Agree to ensure that any/all preparation work has been carried out prior to the visit.
4) Agree to ensure that all safety and recommended treatment instructions are followed during and post treatment.
5) All areas to be inspected and/or treated are of sound construction, easily accessable and do not pose a safety risk.
6) To conduct yourself in a courteous manner. Any abusive or threatening behavior will result in the pest controller terminating the treatment and leaving the premises.
You agree to supply us with all relevant information regarding the dwelling e.g name of client, name of payee, preferred method of payment (Cash or IBAN), property address, direction etc (including Spanish contact number), preferred date and time of appointment, prior to the visit. Also all relevant information (possibly including picture), with respect to the infestation, suspected infestation or re-infestation at the property. Once we have all the information we will then send the Confirmation. You also agree to immediately inform us (in the case of a pest no-show as a result of adverse weather conditions) on the day of treatment. Failure to do so is at the clients risk and may incur further cost.
You hereby covenant not to request or permit us to access any part of the site or premises which you know or suspect to be hazardous, or in which a potentially hazardous process is carried out, without first briefing us or our inspector on the nature of the hazard and the precautions to be observed. 
You or your nominated representative must be available at the site during the agreed date and time slot, unless prior arrangements have been made in advance for us to carry out the Service in your absence. If this is the case you will obviously not receive the benefit of the advice from pest controler. Should advice be required, then a post visit "Report" should be requested. Agreed slots are approximate and allowances should be made for previous job over runs or traffic problems (plus or minus 15 minutes). If no one is present when we call at the premises we will leave, there is no entitlement to a refund and you will still be liable for our contracted fee.
If due to weather, clients change of circumstances or instructions, late payment by IBAN, we will re-schedule the work if booked within 14 days. Note further charges may be applied  Cancellations will incur a cancellation fee to compensate our pest controller for his or her time. This is normally 50 euros. Re-scheduled visits will have to be paid in advance (plus any unpaid cancellation charge) by IBAN.
For cancellations on Pre-Paid jobs, the same cancellation timescale as above applies. If the job is re-scheduled within 14 days then the same price will be applicable. After 14 days the job will be deemed a new job and will be chargeable. We reserve the right to cancel jobs for whatever reason.
We do not give refunds for any reason including change of mind. Should a refund be unavoidable, then it will be by IBAN, in full and minus costs.
Our call out charge is for calling out to a single occupied and finished domestic property for a single infestation. All call out requests need to be confirmed by email. On occasions where next day call out is not possible (for any reason) then a suitable date and time will always be agreed with the client. Should a pre booked call out be requested, and due to weather (e.g. rain etc) and there is a pest no show, then phone and a new appointment will be scheduled within 14 days.
The call out charge is to treat a single domestic property (excluding drains and septic tanks) in single family occupancy for a single confirmed species. If different species are found, an additional fee for each additional species will be required. We do not phone non Spanish telephone/mobile numbers. If it is unavoidable we reserve the right to charge a min of 10.00 euro supplement. We also reserve the right to charge an additional fee for third party phone calls, texts, emails etc.
Keyholding: We reserve the right to charge an additional fee of 25 euros for administration of keys (25 euros on collection and 25 euros return on day of treatment). Collection/Return of keys other than day of treatment will be charged as a new call out. It is important that appointed third party key holders are aware of their responsibilities with respect to communicating any advice or recommendations to the owner of the property, as visit reports requested after a call out are chargeable.
We reserve the right to vary our charges from time to time. 
Quotations whether verbal or in writing are based on the information supplied by the client at the time, plus whether the request is from and individual or company. Where this information is found to be inaccurate or incomplete then a revised quote will be supplied. Pests breed over time so ignoring them is always going to make the problem worse. Quotations are valid for 3 days and new quotes may well be more if the pest has been left untreated.
Killing pests is not an instant or quick fix, and all of our methods/chemicals are tested, effective and do the job. All treatment materials and products are included free in the first call out charge (excluding cockroach exterminator and pool wasp repellent). Treatments are supplied on the basis that they are appropriate to treat the pest problem that is reported. If for any reason you are not happy with or disagree with any proposed treatment then it is your prerogative to say so at the time and before any treatment is started. We treat the reported pests that we see or find on the day and cannot be held responsible for hidden problems, pest no shows (due to weather conditions, time of day, third party activity of cleaners, guests etc. Under all circumstances, we will use our best professional expertise to administer an appropriate treatment based on the reported problem. If the reported problem was inaccurate or wrong we will use our best professional skills to solve the pest problem. We do not remove or dismantle furniture, kitchen units or false ceilings. Under these circumstances it is the responsibility of the owner to employ the services of a handyman. Whole house or full property surveys are available upon request. Please contact us for prices.
Treatments result in dead insects, however we do not generally remove dead insects (e.g. bed bugs, ants, cockroaches, mosquitoes, flies, beetles, wasps etc) as it is impractical to do so. However if the insect is hazardous (e.g. Pine Caterpillars) we do remove them.
Repeat Visits:
Due to the nature of some infestations (e.g. Woodworm, Termites, Cockroaches, Ants, Wasps, Rats), repeat visits may be necessary. The repeat visit may be to re-administer poison or top up the bait left in traps or bait boxes. Any repeat visits that may be required, must be pre-paid and are charged at an appropriate rate (or sometimes are complementary), but in any event all products are chargeable. The rate will depend on the complexity of the job, but normally the client will be advised of this and advised of any alternative DIY remedies that may be appropriate. Repeat visits should be booked in to attend within 14 days of first visit and are all pre-paid. Outside this period (due to the nature of insects breeding, regrouping etc) the call out will be deemed a new call out and will be chargeable at the appropriate rate.
During a repeat visit, if in the opinion of the Pest Controller the reported pest problem is deemed to be greater than reported or beyond our scope of work then alternatives will be suggested. These may be chargeable.
We always endeavor to perform the work as requested in a fast and efficient manner and to the clients satisfaction. Re-infestations are unfortunately outside our control, as re-infestations are governed by the habits and preferences of the bugs, the time of year and/or the lifestyle of the client. See our information page on re-infestations. On our first visit, we treat the immediate problem fast, and also provide the advice you need to avoid future infestations. We are not responsible for re-infestations where the structure is inviting re-infestation due to being unfinished, falling apart, un-maintained,  un-repaired or at the end of its useful life.
Normally, payments for bookings are made by IBAN Bank transfer or debit carder. However cash on arrival is accepted if IBAN is not practical due to timescale. All IBAN paid call outs are on the basis of cleared funds 24 hours before the scheduled call out. All appointments made for orders over the standard call out fee must be paid in advance by IBAN. Appointments made for repeat call outs or whole house surveys need to be paid by IBAN Bank transfer. For clients security and peace of mind, we do not take clients bank details or credit/debit card details. For cash jobs we supply a cash receipt. For account customers we perform the work and raise an invoice for payment (terms 30 days). Payment by the client at the end of a job confirms that the job requested has been performed to the clients satisfaction. 
Visit Report & Recommendations:
Recommendations, advice or suggestions that are made whether in the visit report, or verbally on site, and not implemented, are at the clients discretion, but non compliance or non timely implementation may result in a chargeable repeat visit or call out or withdrawal of service. It is the sole responsibility of the client to be present to receive the benefit of the recommendations given. Recommendations after the event constitutes a report and is chargeable. Requests from Pests r Us for more information from the client that are ignored or left unanswered may result in us withdrawing our services. 
We always prefer requests for Call Outs are in writing by email. We always confirm bookings for Call Outs in writing via email. Any communications (other than by email) are entirely at the clients risk.
Our pest suggestions are given in good faith, with no guarantee suggested or implied. So in the process of trying to assist the client, should requests by us, for more information be ignored, or questions relating to the problem remain unanswered then we reserve the right to withdraw our assistance without notice.
Inspections do not include the dismantling of any units, furniture or appliances. Inspections for termite damage to door frames, fitted cupboards etc does not include removal of architrave. All inspections are visual checks only and recommendations are based on what can be seen at the time.
Most if not all of the chemicals used are for the purpose of killing animals. It is therefore strongly recommended that pets or children are prevented at all times from any contact with these chemicals. Normal safety precautions with respect to handling insecticides/pesticides (inhalation, contact with eyes, washing of hands etc) should be adhered to at all times. THIS IS THE SOLE RESPONSIBILITY OF THE CLIENT. (i.e the person paying for the service)

Terms Specific to Cockroach, Beetle, Kitchen Bugs, Treatments.
Our Service is to attend your premises, inspect the reported area(s) and treat the active habitat (i.e. infected area) with the intention of Killing the pests.

The Cost of the Service is for treating a single domestic property (i.e. rooms that have a made up floor, a normal entrance/exit doorway and where the construction is finished and safe). If any additional treatments are required, additional payments will be due.
FOR YOUR OWN SAFETY, you must not move or touch any gel, bait, or monitor traps. YOU ALSO HERBY AGREE, not to move any poisons or tamper with bait, equipment, poisons unless specifically advised to do so by us. You acknowledge that if you fail to comply with any of these requirements, we shall be entitled to stop the treatment, as it will be compromised, and you will still be charged.

Terms Specific to Rodent Treatments
Our Service is to attend your premises, inspect the area that has been reported as being infected and treat the active habitat with the intention of controlling the pest. We will always endeavor to catch the rodents (catching rodents in open spaces is not viable), however should we not find any active rodents in the house when we inspect, then mechanical traps/pads will be baited and laid as a precaution. 

The Cost of the Service is for treating a single domestic property (rooms that have a made up floor, a normal entrance/exit doorway and where the construction is finished), including the immediate gardens and grounds, occupied by one family. This cost or payment of this cost is not governed or dependent on how many rodents the clients believes to be present, and the job will be detailed on our confirmation. An additional fee will be charged if the premises is occupied by more than one family, additional treatments are needed, or if any treatments are required in outbuildings, stables or land where domestic pets or livestock are present. However in some situations, due to the safety of the livestock, treatments within these additional areas may not be appropriate and we reserve the right to refuse to treat them. 
Inside House:
We use attractant with sticky pads and traps to catch the rat(s)
Outside House:
We use rat tubes to attract and poison the rats.

The above clause shall apply to the extent that we, at our absolute discretion, determine the necessary and subsequent visits. In some situations, a single treatment is sufficient and in other cases two or three are needed. But in any event we always recommend that traps and tubes are re-baited until the infestation has been removed and this may involve a second chargeable visit.

Before the first visit and until the final visit, you hereby agree:

a. Not to move any poisons or tamper with equipment / bait stations unless specifically advised to do so by us in writing.
b. Not to interfere with our treatment in any way, or try to treat the rodents yourself or allow anyone else to do so, unless specifically advised to do so in writing.
c. to comply with all the instructions and advise we provide (whether in writing or not) including those in relation to tidying the premises and maintaining it in a clean and tidy condition
d. to remove any bird feeders and rectify any defects in the structure of any compost heaps.
You acknowledge that if you fail to comply with any of these requirements, we shall be entitled to stop the treatment, as it will be compromised, and you will still be charged.
In compliance with animal welfare requirements, on occasions where humane traps are used in any rodent treatment, you hereby agree to inspect each trap at least twice daily and in the event that a rodent has been caught and has not been killed outright, you must contact us immediately on 620 874 657.
Where there is evidence of infestations emanating from private or public sewers or from breaches in soil drains we may require you to obtain a specialist inspection of works. We cannot inspect or treat utility company sewers.
We will inspect the infected areas and we will treat it if, in our reasonable opinion, it is necessary, practical and safe to do so by installing appropriate traps.
The call out service does not include any subsequent removal of dead rodent carcasses, re-baiting of tubes or traps, or disposal of any glue boards.
Call outs for these services are chargeable.
We will not create openings or interfere with the structure of your property when treating it. It is your responsibility to ensure we have suitable access to the areas where treatment is required.
We may suggest ways to help reduce the risk of the pests coming back, for which there shall be no additional fee. However, this is not included within the price of the call out, we shall not be under any obligation to provide such suggestions and we shall not accept any responsibility for any such suggestion we give.
The service is to treat a single domestic property in single family occupancy and where mice and rats are encountered the appropriate fee for each species will be required.
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