Bugs Pests R Us. Pest Control in Spain will control your pest control problems in Spain

Call us now to control your pest problem 620 874 657
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Mrs Boon, Torrevieja
Mr Beecham, Javea
Mr Langham, Calpe
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Emergency Call Out
Home and Garden
Wood Problems

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T & C's cont
Terms Specific to Wasps:
The suggestions concerning wasps in the home apply to sheds, outbuilding, garages. and any other confined spaces etc.
If you block all the holes and don't allow the wasps in, they cannot make a nest.
Nest Treatments:
Our Service is to attend your premises, inspect the infected area and treat the active wasps nest with the intention of eradicating/killing the wasps in the nest. This may include removing the wasps nest, but in any event wasp insecticide dust will be applied and a long term ( 3 - 4 weeks) residual insecticide will be sprayed on the affected area to kill/deter any returning wasps. 
If the wasps nest(s) is not visible or is/are not accessible (e.g somewhere within a wall cavity, or inside a roller blind), we will make our best guess as to the location and size of the nest(s), and attempt to treat/poison with chemicals only. In the absence of accurate information about he nest, this is a "best guess" approach and will require monitoring and possibly re-application of the treatment/poison over a 3 day period, and may result in further chargeable visits. If the nest is within a roller blind we cannot help.
Wasps Roofs:
In the case of multiple Wasps nests in roofs, we do not remove roof tiles or crawl around on your roof. We will charge an appropriate amount based on the area of the roof treated. Again, more than one treatment may be required.
Wasps Pools:
There are many reasons (including the condition of your pool water) why wasps are attracted to pools (especially the steps end). Treatment will be a call out to inspect and advise on the most appropriate methods used to prevent/kill the wasps from around the pool area..

If we inspect the area you identify but do not find an active wasps nest (whether there is no active nest or the relevant insects are another species, such as bees), we will not treat the area and you will still be charged. The time taken to inspect the area is often longer than the time taken to treat a nest.
Our Guarantee: Should any wasp nest (i.e. treated and/or not removed) remain active. Then for a period of up to 3 days after the treatment we will revisit the premises to treat that specific nest. However, if on the return visit, we discover that the identified nest is a different nest and in a different place to the one originally treated, you shall be charged for a separate treatment at a 50% discount. If you require us to treat more than one nest during the same visit, treatment of the first nest shall be charged at full price and any others at 10 euros per nest.
Terms Specific to BedBugs and Fleas
Our Service is to attend your premises, inspect the relevant area(s) and treat the active habitat (i.e. infected area) with the intention of killing the reported pest.
Treatment:
The price of the Service is for call out and carrying out the service. Subsequent visits may be necessary (as in the case of feral cats). If any additional treatments are required, additional payments will be due.
The reason for this is that these pests are carried into the house by people or pets and it is impossible for us to monitor the movements of occupants, visitors, guests, or pets after our treatments have been applied. Given that these are the primary reasons for bedbugs and fleas it would be unreasonable to expect us to predict the success rate of any treatment, allowing for  these movement factors. Also there may be eggs that have been laid and un-hatched at the time of the visit.
In the event that the client is unsure or uncertain about future occupants movements after the first visit, we will supply with our compliments a free canister of bug spray should the client encounter a re-infestation and wish to avoid a second call out charge.
1) We treat the area with insecticide spray.
2) We treat skirting with insecticide dust
Before your agreed appointment time, we require you to carry out the following preparatory work:
a. All areas to be treated to be cleared of bed linen, clothes or personal belongings to give clear access to all surfaces to be treated.
b. All bed linen, clothes etc  to be quarantined or stored in sealed polythene bags ready to be laundered.
c. Ensure that all pets have been treated for fleas etc
d. FOR YOUR OWN SAFETY, you must not use the areas treated for a minimum of 4 hours after treatment.
YOU ALSO HEREBY AGREE AFTER THE TREATMENT, not to remove any poisons or tamper with equipment/bait/poisons unless specifically advised to do so by us in writing.
 
Terms Specific to Black Mould
Our Service is to attend your premises, inspect the relevant area(s) and treat the active habitat (i.e. affected area) with the intention of removing the mould. We are not damp specialists and do not treat underlying damp issues. Black mould is a lifestyle problem, due to lack of ventilation (i.e air movement) and high humidity. We will always attempt to identify the reasons and advise the client.
We only treat walls and ceilings for black mould. (i.e. we do not treat leather, fabrics or wood).
Before your agreed appointment time, we require you to carry out the following preparatory work:
a. Ensure clear access to all areas that require to be treated.
b) Furniture, rugs, clothing, ornaments etc are moved well clear of the area to be treated.
 
Terms Specific to Pine Caterpillars
The basic price to remove caterpillar nests is based on up to 10 nests per tree. Between 11 and 20 nests per tree are charged at a higher inclusive rate.
Once the work has been done and the client has inspected the tree then payment is due. Should extra nests be found at this stage then these are chargeable at 10 euros per nest found over the quoted limits.
If nest removal is not required, and just insecticide and remove caterpillars is requested then this service is limited to killing and removing the animals that are present. Once the work has been done and the client has inspected the area then payment is due.
If after the initial visit (whatever the time period) further nests/caterpillars are found, then these will be treated as a new call out and be chargeable at the appropriate rate.

We do not provide a Visit Report/Pest Guide for this type of pest, as currently there is no effective way of preventing these insects.
 
Terms Specific to Ants
 
Treatment:
Our Service is to attend your premises, inspect the area we consider relevant, and treat with the appropriate poison with the intention of killing the reported pest. We do not call out again to re-administer poison. If more is required then it should be orderd from the website.
Our treatment consists of three processes, all of which are required over a period of time (period depends on the size of the infestation) to remove the infestation:-

1) Poison bait. Ideal for long term protection against new colonies. (indefinite and on going 24/7 and if the ants persists the client needs to re-administer )

2) Pesticide dust. (works 24/7 or until it rains)

3) Insecticide spray.( lasts 3 - 4 weeks)

Based on the above information we can then schedule a call out. If when we arrive, we cannot administer all three treatments (for whatever reason) then the success of the treatment will be compromised, but the call out fee will still be payable.


Terms Specific to Termites
Treatment
Our Service is to attend your premises, inspect the area we consider relevant, and treat the timber (Max of 2 - 3 door frames) with the intention of killing the active pest in that area and help prevent further damage from other termites in the vacinity. The treatment is applied to the existing wood in the doorframe, with the intention of protecting the wood from further attacks from termites, but is dependent on the remaining termites comming into contact with the chemical. In the case of wood that has been left so long that nearly all of the wood has been destroyed beyond repair, and all that remains is dirt and dust, the effectiveness of the treatment will be greatly reduced. The wood treatment is intended to treat wood and not dust and debris so the "soaking in" process into the debris will be hampered. However appropriate advice will be given,
Our Guarantee: In the case of door frames, pergolas/car ports we provide a 5 year guarantee. provided recommendations are followed and a follow up (chargeable) top up termite treatment is applied by us, no later than 1 year from the date of the first treatment.
In the case of door frame treatments, our work will inevitably involve removing the architrave to get to and inspect the door frame for damage, in all other cases removal of the destroyed/infected wood will be required. It is understood that it is the clients responsibility to make sure there is clear access to the area to be treated/inspected. Any architrave removed or any other damaged wood removed during the inspection/treatment should be replaced by the client. Should it not be possible to easily remove the architrave then a supplemental charge may be applied.
 


Pests r Us Yearly Treatment Contract Cover

See: Pest r Us Treatment Contract

Customer Service:
If you have any questions, or need help with any service you have requested from this website, then if you have not already done so, please read these terms and conditions, or contact us at pestsrusspain@yahoo.com. We welcome customer feedback, but we do not discuss complaints on the telephone. If you have any comments, complaints, suggestions, ideas relating to our services or our website, then please send them to us at customerservices@pestsrusspain.com Any abusive, rude, threatening, offensive or anti social correspondence will be ignored and any future communications (or supply of services) with that person will be terminated.

If you have read these terms and conditions, read the information provided on the website, followed our recommendation and feel that you have a legitimate complaint about any of the services or products we have provided, then please contact us immediately by email, stating concisely the reason's you were unhappy with our pest control service, so we have an opportunity in the first instance to remedy the situation. We do not comment on phone calls, conversations with pest controllers or third parties. What we offer is always in writing and it is understood that by using our service that the client is in agreement with this. otherwise he/she should not use our services. 

Customer Complaints:

Should any complaining customer not comply with our offer of assistance in Customer Complaints, then we reserve the right to publish all client correspondence and client details on any public website or forum to assist future clients in the better understanding of what we do and do not provide as a service. 

Resolution:

In the event of any misunderstanding  then these terms and conditions shall prevail.
What we don't do:
We are a pest control service and confine our service to the treatment of the reported pest. We are not responsible for the quality (or lack of) the finish, the decoration, the fittings, the furnishing, the appliances, the electrics, the plumbing, or the construction of the dwelling. We do not undertake carpentry or woodwork, disassembling roller blinds, painting decorating, wood treatments (wood preservation) or cosmetics, assembly or disassembly of furniture, electrical equipment or structures, any electrical or plumbing work, gardening work, building/excavation work, D.I.Y., finishing off, or the repair of decaying or crumbling surfaces, any preventative treatments, home improvements, decorating or making good jobs performed by other trades people. We do not remove debris, dead animal carcasses or reset/re-bait traps/pads. We do not perform cleaning or hoovering. We do not empty wardrobes, cupboards, drawers of their contents. We do not treat animals or pets. The Cost of the Service is for treating a single domestic property (i.e. rooms that have a made up floor, a normal entrance/exit doorway and where the construction is finished, decorated and habitable), Included in the call out fee is a full inspection of the infected area and in the case of, for example rot, we will advise and make recommendations for an appropriate course of action or treatment required.
Our Rights:
In pursuance of our on going customer service policy, and to improve and clarify our services to our customers, we reserve the right to change our service specifications, website details or these terms and conditions at any time without notice. Changes in this Agreement (the Contract) will be effective when posted on the Site. Your continued use of the Site/Our services after any change to this Agreement is posted will be considered acceptance of those changes. If you do not agree with these terms and conditions then do not use the website and please do not order any products or services from us.

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